Service Management for Business Benefit

IT is constantly asked to improve service quality and reduce risk whilst lowering the cost of operation. This objective can be achieved by implementing Service Management using the ITIL best practice framework. Benefits are realised through greater efficiencies and more reliable services, bringing IT and the business closer together.

Capability Assessments

Our experienced consultants with "real life" experience will review your existing Service Management organisation, provide a SWOT analysis, assess your level of maturity and provide pragmatic recommendations.

ITIL Implementation

Whether you are considering implementing Service Management from scratch or looking to improve specific processes areas we have subject matter experts available to support you. If you are already familiar with ITIL v2 and wish to move to the new ITIL v3 we can provide guidance on how to achieve this.

Resourcing

Experienced Service Management professionals are available as resource or on a managed service basis. Our flexible resourcing models can work for your business by providing a number of consultancy days or fixed-price quotations.

Related Services

We are able to support you and your business in all areas related to Service Management and also have strong relationships with other providers that support us in the delivery of specialist services such as:-

• Training (awareness, foundation, managers, simulations)

• Tools (incident logging, capacity planning etc)

• ISO 20000 accreditation

• IT Governance

• Testing

• Quality Management

Improving delivery and reducing cost, in conjunction with our partner Cobitil